Troubleshooting
Having trouble? Most issues can be resolved in a few steps. Follow our guide below to get back on track.
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Schedule issues
Schedule not generating
Ensure your wake/sleep times are set in Settings > Profile. Trueday needs to know your active hours to generate a schedule.
Shows 'No time available'
Trueday is honest about your capacity. Try reducing task durations, removing low-priority tasks, or adjusting fixed events.
Wrong timing for tasks
Check your Energy Curve settings. High-focus tasks require high-energy windows. Adjust either the curve or the task requirements.
Notifications
Reminders not appearing
Check iOS Settings > Notifications > Trueday. Ensure all alerts are enabled and 'Do Not Disturb' is off.
Prayer alerts incorrect
Verify your location settings and calculation method (ISNA, MWL, etc.) in Settings > Prayer Times.
Sync & performance
Not syncing across devices
Pro required. Ensure both devices are signed in to the same Trueday account and have an active internet connection.
App crashing or slow
Try force-quitting the app, updating to the latest version, or clearing cache in Settings > Advanced.
We'll take it from here.
If these steps didn't resolve your issue, please report the bug or contact our support team directly.
Security issue? security@truedayapp.com