Troubleshooting
Having trouble? Most issues can be resolved in a few steps. Follow our guide below to get back on track.
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Schedule issues
Schedule not generating
Ensure your wake and sleep times are set in Settings → Daily Rhythm & Meals. Trueday needs to know your active hours to generate a schedule.
Shows 'No time available'
Trueday is honest about your capacity. Try reducing task durations, removing low-priority tasks, or adjusting fixed events.
Wrong timing for tasks
Check your Energy Curve settings. High-focus tasks require high-energy windows. Adjust either the curve or the task requirements.
Notifications
Reminders not appearing
Check iOS Settings > Notifications > Trueday. Ensure all alerts are enabled and 'Do Not Disturb' is off.
Prayer alerts incorrect
Verify your location and calculation method (MWL, ISNA, Egypt, Umm al-Qura, Karachi, Tehran, or Jafari) in Settings → Faith.
Sync & performance
Not syncing across devices
Pro required. Ensure both devices are signed in to the same Trueday account and have an active internet connection.
App crashing or slow
Force-quit the app and reopen it, then check the App Store for an update. If the problem persists, email support@truedayapp.com with your device model and iOS version.
We'll take it from here.
If these steps didn't resolve your issue, please report the bug or contact our support team directly.
Security issue? security@truedayapp.com